DIRECTORATE OF PUBLIC GRIEVANCES

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Organisations Covered

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Ministries/Departments/Organisations Covered

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Collapse Central Government Ministries, Departments or Organizations under DPG’s purview:

Central Government Ministries, Departments or Organizations under DPG’s purview:

Telecom

Expand Urban Development

Urban Development

Expand Petroleum and Natural Gas

Petroleum and Natural Gas

Expand Civil Aviation

Civil Aviation

Shipping, Road Transport & Highways

Expand Public Sector Banks

Public Sector Banks

Expand Public Sector Insurance Companies

Public Sector Insurance Companies

National Saving Scheme of Ministry of Finance

Employees' Provident Fund Organization

Expand Regional Passport Authorities

Regional Passport Authorities

Central Government Health Scheme

Central Board of Secondary Education

Kendriya Vidyalaya Sangathan

National Institute of Open Schooling

Navodaya Vidyalaya Samiti

Central Universities

Scholarship Schemes of Ministry of HRD

Deemed Universities (Central)

ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour

Youth Affairs

Grievances concerning or relating to the following are not within DPG’s purview:

1. Policy matters

2. Commercial contracts

3. Decisions involving quasi-judicial procedure

4. Service matters (excluding payment of terminal benefits like gratuity and GPF)

5.Matters which are sub-judice (pending before courts)

6. Frivolous complaints

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