The Directorate of Public Grievances (DPG) in the Cabinet Secretariat of Government of India helps to obtain responses to unresolved grievances on matters relating to some
Central Government Departments and Organisations
. DPG can help you to obtain a response and resolution on these grievances from the department or organisation.
If you have a grievance, please
click hereto check whether DPG can assist you.
How to approach DPG
Please give details of your grievance with copies of supporting document. Your earlier attempts to have the grievance resolved through the grievance redressal mechanism of the department should be furnished. Indicate whether you have filed any appeal against any previous decision of the organisation or department, before any court, tribunal or consumer forum. State your identity and postal address, e-mail address and telephone number. Don’t forget to put your signature or thumb impression on your letter. The postal address of DPG and the procedure for lodging your grievance on-line are given
DPG does not charge any fee.
How DPG will deal with your complaint:
DPG will assess what aspects of your complaint fall within its purview and the gravity of the complaint. Based on this, it will seek comments from the concerned department or organisation or transfer the grievance to it requesting it to directly deal with the matter. This is normally done within 15 working days of receipt of the grievance. A letter will be sent to you informing you of the action taken.
When DPG seeks comments, the department or organisation is expected to examine the matter and give a reply within six weeks and in any case not later than 3 months. After receipt of comments, DPG may, if considered necessary, seek further information to ensure that the grievance is dealt with in a fair and objective manner by the department or organisation. Cases on which comments are sought are closed in DPG with the approval of Secretary (Coordination & Public Grievances) in Cabinet Secretariat of Government of India who heads DPG.
Citizen Charter of departments and organisations will give the time limits for different public services.
DPG has two kinds of records. Physical records are maintained only for cases in which comments from the concerned department or organisation are called for by DPG. If closure of such cases is favourable to the complainant records are retained for one year from the date of closure. In other cases, records are retained for two years from the date of closure. Records are not maintained for grievances transferred by DPG to the department or organisation for action. Record of action taken is stored electronically.