Welcome

• Please give details of your grievance with copies of supporting document.
  
  
• Your earlier attempts to have the grievance resolved through the grievance redressal mechanism of the department should be furnished.
  
  
• Indicate whether you have filed any appeal against any previous decision of the organisation or department, before any court, tribunal or consumer forum.State your identity and postal address, e-mail address and telephone number.
  
  

• DPG will assess what aspects of your complaint fall within its purview and the gravity of the complaint.
  
  
• Based on this, it will seek comments from the concerned department or organisation or transfer the grievance to it requesting it to directly deal with the matter.
  
  
• This is normally done within 15 working days of receipt of the grievance. A letter will be sent to you informing you of the action taken.